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AT&T Upgrade FAQ

Will I be updated about the progress of the upgrade to my website and email services?

Yes, please continue to check your administrative contact email address on your account. Notifications will be sent to your administrative contact email address approximately one month, ten days and one day before the upgrade takes place. We do not anticipate the necessity for you to make any changes to your service. If you are required to make changes, we will email you with the details of changes required. In the event of a delay prior to the upgrade, we will notify you by email and will inform you when your upgrade has been rescheduled.

Am I required to change my DNS settings?

If you are currently utilizing the AT&T name servers (ns35a.att-webhosting.com & ns35b.att-webhosting.com or ns1.att-websitehosting.com and ns2.att-websitehosting.com) and have registered your domain name through AT&T, you are not required to make any changes . We will automatically perform the necessary updates.

If you are not using AT&T name servers or did not register your domain name through AT&T, you will receive an email notification outlining the steps required to update your name servers. This email will include the following steps in order to review and confirm accuracy of the DNS records we have on file and instructions to update your name servers to provide AT&T the ability to complete the upgrade:

1. Go to http://webhosting.att.com/

2. Access the login page and log into your Control Panel.

3. Under Manage Website tab go to Domains section and select Domain Manager.

4. Review the zone file for accuracy purposes. If changes are needed please follow the steps below in order to edit zone file:

a) In the Domain Manager application, go to Edit Zone File.

Please note: If you are using the DNS Manager application please locate the Edit Zone File section.

The Edit Zone File section allows you to modify your custom name servers, as well as A, CNAME and MX records associated to your registered domain names.

b) Review to make sure that the information available is accurate.

Modifying or adding a new record is accomplished through the Edit Zone File wizard. This is a two-step process, which allows you to enter a new record or edit the details of an existing record. Before changes are processed, the second step provides a list of all DNS records. Once this list is confirmed, activation of modifications can take up to one business day to complete.

TO EDIT A DNS RECORD:

Step 1

  1. In the Edit Zone File page, select the domain you want to edit.
  2. To add a new record, click the Add Record link.
  3. In the Add Record Details section, complete the following:
    • Enter a network name
    • Select the Type from the drop-down
    • Enter a value for the network
  1. Click Apply

Step 2

  1. Verify that the details of the DNS records are accurate.
  1. Click Next

Note: Activation may take up to one business day to be completed.

How do I update my Name Servers?

You may login to your Domain Registrar’s Administrative interface and update to the following:

1st Name Server: ns1.att-websites.com
2nd Name Server: ns2.att-websites.com

Depending upon where you registered your domain name, the instructions to update your name servers may vary. Common registrars are listed below with instructions to update name servers for your reference. If you do not know your registrar, click here and enter your domain name to look it up. Please note: Domain Name Server changes may take 24-36 hours to update throughout the Internet.

Network Solutions
1-888-642-0209

  1. Log in to your Account Manager
  2. Select My Domain Names
  3. Select the domain name you want to change and select Manage
  4. In the green box, select Change Where Domain Points
  5. Select Domain Name Server (DNS)
  6. Under Specify Domain Name Servers section, type in ns1.att-websites.com and ns2.att-websites.com
  7. Select Continue, then Apply Changes to accept changes

GoDaddy
(480) 505-8877

  1. Log in to your Account Manager
  2. Next to Domains, click Launch
  3. Select the domain name(s) you want to modify
  4. From (Nameservers), select Set Nameservers
  5. Select the I have specific nameservers for my domains & enter ns1.att-websites.com and ns2.att-websites.com
  6. Click OK

Register.com
1.888.734.4783

  1. Log in to your User account at http://www.myPortalExpress.com
  2. You will be presented with a "Domain Portfolio" page listing the names within your account.
  3. Click the name you wish to update, which takes you to "Manage Domain" page, which displays a "NameServers" link.
  4. Click the "NameServers" link to display the servers currently in place, with a "New Nameserver" section offering Text Boxes into which the new servers can be added.
  5. Click the "Confirm" button to submit the changes.

Enom.com
425.274.4500

  1. Log in to your account.
  2. Select the menu option Domains > My Domains.
  3. Click on the domain name you wish to work with.
  4. Click on DNS Server Settings, or select DNS Server Settings from the Manage Domain drop-down list.
  5. Choose Custom to enter your own nameservers addresses.
  6. You may enter the two nameservers provided. Note, no IP address should be entered
  7. Click Save.

Will my IP address change?

Yes, in order to complete the upgrade your IP address will change, therefore use of the existing IP address should be changed to your domain name in all instances, including the common uses outlined below:

  • Email clients (such as Outlook or Apple Mail)
  • Web browser bookmarks or use of the IP when accessing your Control Panel or Webmail URL
  • FTP client settings

Again, all of these instances of your IP should be replaced with your domain name in order to ensure a smooth transition during the upgrade.

During the upgrade, your website content will be updated to ensure there are no references to this IP (which will be replaced with your domain name). As we cannot detect or control domain names pointed to your IP not within AT&T’s platform, please ensure that if you have any external domains pointing to this IP they are updated to use the domain name as well.

What is the new default DNS zone file?

Your default zone file for all new domains is outlined below:

  216.55.149.9
www 216.55.149.9
ftp 216.55.149.9
mail 216.55.149.40
pop 216.55.149.40
smtp 216.55.149.40
10 mx1c45.carrierzone.com.
100 mx2c45.carrierzone.com.
110 mx3c45.carrierzone.com.
120 mx4c45.carrierzone.com.

Are my FTP settings changing?

Your FTP settings used prior to the upgrade will continue to work. For your reference, below are the standard conventions going forward for any newly created accounts:

Host = domainname.tld or ftp.domainname.tld
Username = username
Alternate host = yourdomain.com.previewc45.carrierzone.com
NOTE: "yourdomain.com" is to be replaced with your actual domain Port = 21

If you are utilizing the existing IP address that is included with your package you are required to switch and begin using your domain name as displayed above, as your IP Address will be changing after this upgrade is complete.

Do I need to update my email client settings?

No. Your current settings to your already-created email boxes can remain the same. For all new email addresses that you create after the upgrade, please use the email settings below. Once the upgrade to your account is complete, you will receive an upgrade successful email. Upon receiving this email you can also update your existing email address settings to remain consistent across all email addresses, however this action is not required. The updated email settings are as follows:

Standard POP3 port = 110
Incoming/Outgoing mail server = mail.domainname.tld
password authentication = Yes
username = username.domainname.tld

Standard IMAP login convention / port port = 143
Incoming/Outgoing mail server = mail.domainname.tld
password authentication = Yes
username = user-name.domainname.tld

Standard SMTP login convention / port port = 25
alternate port = 587
alternate port = 1025
Incoming/Outgoing mail server = mail.domainname.tld
password authentication = Yes
username = user-name.domainname.tld

Secure POP3 (SSL-POP) port = 995
Incoming/Outgoing mail server = mail.domainname.tld
SSL = Yes
password authentication = Yes
username = user-name.domainname.tld

Secure IMAP (IMAPS) port = 998
Incoming/Outgoing mail server = mail.domainname.tld
SSL = Yes
password authentication = Yes
username = user-name.domainname.tld

Secure SMTP (SSMTP) port = 465
Incoming/Outgoing mail server = mail.domainname.tld
SSL = Yes
password authentication = Yes
username = user-name.domainname.tld

Will all of my email be available after the upgrade is complete?

Yes. The upgrade will be using new mail servers and all email content will be synchronized for you so you should not experience any disruptions.

How do I access the online email client once the upgrade is complete?

Upon receiving a successful upgrade confirmation email, you can access the updated online email client by visiting http://yourdomain.com/ControlPanel/webmail/ (where 'yourdomain.com' is to be replaced with your domain) from your Internet browser and log in with your UserID and password.

Can I make changes to my website, databases, etc. during the upgrade?

Upon receiving the one day before upgrade notification email, we ask that you refrain from changing your website (text and images). This helps us ensure that your website and content is upgraded reliably and without error.

NOTE: If you must make text, image or other changes to your website content during the upgrade period, please email support at support@websites.att-mail.com and we will send instructions to protect your revised content. If you do not make arrangements, changes that you make to your website content during the upgrade could be overwritten.

  • Databases are not affected by the upgrade period and access to your live website and email accounts will function normally during the upgrade.

Please also note that after the upgrade is complete, we request that you replace your local version of your site (if you have one on your personal computer for instance). During the upgrade, we may be required to make small changes to the code in your site (like internal links). If this is required it will means that your local version is no longer up to date. If you make a change to that version and upload it, your site may not work properly.

Replace the local copy of your site with the remote version (that is, the one on the Web) in order to make sure that both versions are up to date. By doing this, future changes you make will be compatible with the upgraded service.

Is there any risk of me losing any of my website content? Do I need to back up my website and/or database?

You are not required to take any special action as far as backups of your content are concerned. It is always a good idea to keep backups of your website content for your personal use, but this need does not increase with the upgrade that we will be performing.

Will there be any impact to my website statistics?

We will be upgrading your current statistics package to our new “Analytics” application. During this upgrade we will import existing statistics as far back as 6 months and continue to track statistics going forward within the upgraded Analytics application.

How will this upgrade help me?

We are upgrading our website plans, control panel and email services in order to provide you with the best possible products and services. We continue to expand our products and services portfolio in an effort to continue to help you easily manage, grow and maintain your successful online presence.

New control panel
Manage your account include all of the tools and applications that will help you build and maintain an effective web presence. You can access your new user-friendly control panel by going to http://yourdomain.com/ControlPanel/ (where 'yourdomain.com' is to be replaced with your domain) in your web browser to log in. You can also conveniently purchase additional products and services directly from this control panel. You will be able to quickly and easily upgrade your services, purchase additional domain names and learn about new products and services when they become available.

Unlimited disk space
You no longer need to worry about running out of website disk space, creating too many web pages or having too much traffic to your website. Our improved plans now provide you with unlimited website disk space and bandwidth transfer (service guide and acceptable use policies apply).

Increased scalability and reliability
The improved service easily accommodates large fluctuations in traffic, delivering consistent web and email performance and faster control panel functionality.

No service interruptions
The multi-redundant network architecture ensures operation without service interruption in the event of equipment failure or natural disaster. All web data undergoes continuous offsite rolling backups, protecting the integrity and security of your online files.

Improved email services
The improved service offers a new webmail client featuring faster message loading, optimized usability, and enhanced search capabilities. You can access the new webmail client by going to http://yourdomain.com/ControlPanel/ (where 'yourdomain.com' is to be replaced with your domain).

Will this affect my billing, invoices, credit card updates, auto renewals, etc.?

This upgrade will not affect your billing and account information. You will notice the product name will be different.

I was not aware of my Web Hosting account until I received my upgrade notification. Where can I locate this service on my Bill?

Your Web Hosting service could be included with one of our bundled packages. Please review your AT&T services bill where you may see one of the following services listed which includes your Web Hosting service. (Also please see “Will my existing plan, service or product name change after the upgrade is complete” question for additional information.)

  • ALL FOR LESS APP STANDARD PKG
  • ALL FOR LESS APP PREMIUM PKG
  • T360 ADV + HOSTING BASIC

Will my existing plan, services or product name change after the upgrade is complete?

Yes, in most cases your existing plan name may change after the upgrade. Please see the table below.

Your Current Plan NameYour New Plan NameBill Text (for billing to telephone company bill; AT&T Website Solutions for credit card billing)
Business Class Email Business Class Email Bus Class Email Plan
Standard Email Standard Email Standard Email Plan
Shared Web Hosting – Basic Unix Website Plan – Basic Website Plan
Shared Web Hosting – Enhanced Unix Website Plan – Enhanced Website Plan
Shared Web Hosting – Premium Unix Website Plan – Premium Website Plan
Shared Web Hosting – Basic for Windows Website Plan – Basic Website Plan
Shared Web Hosting – Enhanced for Windows Website Plan – Enhanced Website Plan
Shared Web Hosting – Premium for Windows Website Plan – Premium Website Plan
Mobile Website Hosting – Basic UNIX Website Plan – Basic and Website – Mobile Plan Website Plan
Mobile Website Hosting – Enhanced UNIX Website Plan – Enhanced and Website – Mobile Plan Website Plan
Mobile Website Hosting – Premium UNIX Website Plan – Premium and Website – Mobile Plan Website Plan
DIFM – Do it for me 3 page Webhosting BIFM – Basic 3-Page Design Build It For Me Plan
DIFM – Do it for me 5 page Webhosting BIFM – Enhanced 5-Page Design Build It For Me Plan
DIFM – Do it for me 10 page Webhosting BIFM – 10-Page Design Build It For Me Plan
Shared Web Hosting – Basic UNIX (part of All For Less – Standard Plan) Website Plan – Basic (bundled) All for Less App Standard Pkg
Shared Web Hosting – Basic UNIX (part of All For Less – Premium Plan) Website Plan – Basic (bundled) All for Less App Premium Pkg
Shared Web Hosting – Basic UNIX (bundled with Tech Support 360) Website Plan – Basic (bundled) TS360 Adv + Website Basic
Domain Parking Domain Registration Domain Name Registration

Will I be notified when the upgrade is complete?

Yes. Upon completing the upgrade we will send you an email notification. This email will contain information on how you can access the new control panel, online interface and much more. We thank you for your support in this upgrade and are confident that you will be very happy with the end result. Please visit our website at https://webhosting.att.com to see how we have improved our website plans and learn more about our new products and services.

I received a notification advising that the upgrade was complete however I still see the same Webmail interface. What do I have to do to see the new interface?

Please note, although the upgrade has been completed, there may be some cases where the new webmail interface will not be presented because the synchronization of mail-related items could still be in progress. This period of time should be brief and the new interface will be visible to you automatically after the synchronization is complete.

Who do I contact if I have questions or experience issues before or after the upgrade?

We are available to help answer your questions and concerns. Please do not hesitate to contact one of the following customer support departments below:

Hosting Sales - 888.932.4678 option 1
Billing - 888.932.4678 option 2
Technical Support - 1-855-210-3062
Build it for Me Design - 855.624.2615 option 1
Build it for Me Maintenance - 855.624.2615 option 2
Technical Support - support@websites.att-mail.com
Also note that your upgrade email notifications include our customer support number if you need our assistance during the upgrade.