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Frequently Asked Questions
I already have a website. Is it possible to move it to AT&T?
Yes. Once you select either a Website Plan or a Build It For Me plan you will have access to tools to upload files of your existing website. You will also need to point your existing domain name to AT&T. Please contact us at 1.888.WEB.HOST if you’d like us to walk you through the process.
I already own a domain name but it's not with AT&T. Can I continue to use my domain name if I subscribe to an AT&T Website or Business Class Email plan?
Yes. You will need to point your existing domain name to our name servers. Within 24 hours, your domain will be associated with your new AT&T services. Please contact us at 1.888.WEB.HOST if you’d like us to walk you through the process.
What kind of support do you provide to your customers?
For our customer’s convenience, we provide a wide array of helpful resources. Use these resources not only to help you get started but also for ongoing support. You can begin by accessing our Resource Center for useful tools like how-to videos, small business webinars, blogs, and user guides. You can also use our online chat feature that is available through your Control Panel.
Need more help? Our technical support is available 24/7 in English and Spanish at 1.888.WEB.HOST.
Are there limits to the amount of traffic I can receive or to the files I can post online?
No. AT&T Website Plans and Build It For Me Design Plans include unlimited storage and bandwidth so you do not need to worry about allocations. Please view our Acceptable Use Policy for to ensure AT&T is the right host for your website.
Can I sell products online with AT&T Website Solutions?
Yes. The Website Plan – Premium, and Build It For Me – Premium plans both include the option to host an online store. You can choose to set-up your store on your own or have our professional design team set up your storefront including shipping, currency, taxes and payment gateways. Visit our Ecommerce Features page to learn more about your options.
Do I need to know HTML and web coding to build my website if I purchase a Website Plan from AT&T?
No. Our tools are designed with the non-technical user in mind. Most design tools are drag and drop and function quite similar to popular desktop software such as Microsoft Office PowerPoint or Publisher. We’ve made it easy for you or your employees to fully manage a professional online business.
If I design a website with AT&T, will my customers be able to find it when searching online?
All self-design and professional design plans include tools to optimize your website for search engines and also submit it to popular search engines for ranking consideration. Select plans also have tools to promote your business on popular online business directories and tools to create email newsletters to encourage repeat traffic from your customers.
I prefer to manage my mail on Outlook or via my mobile webmail software. Is your email compatible?
Yes. The email found in the Website, Build It For Me and Business Class Email plans is fully compatible with popular email software such as Outlook. Details are included in the email set up tools within the control panel.
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