Service Level Agreement
99.9% -- You'll Call It Perfect
AT&T is committed to providing you with superior products, services, and support that delivers the "always on" solution required from a hosted server provider. As part of that commitment, we offer a 99.9% server availability Service Level Agreement (SLA) to all our Virtual Dedicated Server and Managed Dedicated Server customers.
The server is deemed available if it is reachable across an IP network and is available for access by third parties via Internet Control Message Protocol (ICMP), i.e. ping. Server availability is measured monthly and excludes scheduled maintenance periods. For a full definition Account Holder responsibilities refer to the Terms & Conditions.
Click here for the complete SLA as well as performance objectives